Orders & Payments
How do I place an order?
Simply browse our collections, select your preferred size, and proceed to checkout. Once the order is placed, you will receive an order confirmation via email.
What payment methods do you accept?
We accept major cod, credit cards, debit cards, UPI, net banking, digital wallets, and other secure payment methods available at checkout.
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery (COD) is available on eligible orders within India. COD availability depends on your delivery location and will be displayed during checkout.
Is there an additional charge for COD?
No additional COD charges apply unless otherwise specified during checkout.
Can I modify or cancel my order after placing it?
Orders can only be modified or canceled before they are processed for dispatch. Please contact our support team immediately if you need assistance.
Will I receive an order confirmation?
Yes. Once your order is successfully placed, you will receive an order confirmation email with your order details.
Shipping & Delivery
Do you ship across India?
Yes, we deliver across most locations in India.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. Shipping costs and delivery estimates are calculated during checkout.
How long will delivery take?
Domestic orders typically arrive within 3–8 business days after dispatch. International orders generally arrive within 7–15 business days depending on the destination.
How can I track my order?
Once your order has been shipped, a tracking link will be sent to your registered email address and/or phone number.
What if my order is delayed?
While we strive to deliver all orders on time, delays may occasionally occur due to courier issues, weather conditions, public holidays, or unforeseen circumstances.
What should I do if my package is marked delivered but I have not received it?
Please contact us within 48 hours of the delivery notification, and we will assist you in investigating the issue with the courier partner.
Returns, Exchanges & Refunds
Do you accept returns?
Returns are accepted only for eligible products as specified in our Return & Refund Policy.
Can I exchange my item for another size?
Yes, size exchanges are available for eligible products, subject to stock availability.
How do I request an exchange?
Please contact our customer support team with your order number within the exchange eligibility period.
What if I receive a damaged, defective, or incorrect item?
Please email us within 48 hours of delivery with photographs of the item and packaging. We will review the request and provide a suitable resolution.
How long does a refund take?
Approved refunds are typically processed within 5–10 business days, depending on your payment provider.
Sizing & Fit
How do I find my correct size?
Please refer to our Size Guide available on every product page for detailed measurements and fit recommendations.
What if I am between sizes?
We generally recommend choosing the larger size for a more comfortable fit.
Are your garments true to size?
Our garments are designed according to standard sizing guidelines, though fit may vary depending on the style and silhouette.
Can I get assistance choosing a size?
Absolutely. Our team is happy to help you choose the most suitable size before placing your order.
Product Information
Are the product colors accurate?
We strive to display product colors as accurately as possible. However, slight variations may occur due to screen settings and photography lighting.
Are all products ready to ship?
Some products are ready for immediate dispatch, while certain couture or made-to-order pieces may require additional production time.
Will my garment look exactly like the product images?
Every effort is made to ensure product accuracy. Minor variations in embroidery, embellishments, fabric texture, and craftsmanship are part of the uniqueness of luxury fashion.
Are your garments handcrafted?
Many Shizher pieces feature detailed craftsmanship and finishing techniques that reflect our commitment to quality and luxury.
Garment Care
How should I care for my Shizher garment?
Please refer to our Garment Care Guide for detailed care instructions.
Can embellished garments be machine washed?
No. We strongly recommend professional dry cleaning for embellished, embroidered, and couture garments.
Can I iron my garment?
Use a low-temperature setting and iron inside out. Steaming is recommended for delicate fabrics and couture pieces.
Account & Security
Do I need an account to place an order?
No. Guest checkout is available. However, creating an account allows you to manage orders and save your details for future purchases.
Is my payment information secure?
Yes. All payments are processed through secure payment gateways using industry-standard encryption technologies.
How do I reset my account password?
You can reset your password using the "Forgot Password" option on the login page.
About Shizher
What is Shizher?
Shizher is a luxury couture and contemporary fashion label dedicated to timeless elegance, exceptional craftsmanship, and refined design.
Where are your garments made?
Our garments are thoughtfully designed and crafted with a focus on premium quality, attention to detail, and sophisticated finishing.
Do you offer custom or made-to-order services?
Selected styles may be available for customization or made-to-order production. Please contact our team for availability and assistance.
Do you launch limited collections?
Yes. Certain Shizher collections and styles may be released in limited quantities to maintain exclusivity.